Payment Policy
 

 We want to make the payment process simple and secure for all our customers. Below, you will find our accepted payment methods and terms regarding transactions, deposits, and security.

Accepted Payment Methods

We offer several payment options to accommodate your needs:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover

• Bank Transfers: Direct wire transfers for secure and larger transactions

• PayPal: Convenient and secure online payments

• Financing Options: We partner with financing services like Affirm and Klarna to provide flexible payment plans

Deposit & Payment Terms

• For large orders or equipment requiring long-distance delivery, we may require a deposit to secure the purchase.

• Depending on the total cost and delivery distance, we may ask for full payment upfront before initiating the shipment.

• Deposit and payment terms will be clearly stated in the order confirmation.

Payment Security

• We prioritize the security of your financial information. All online payments are processed through secure, encrypted channels to ensure the safety of your data.

• We do not store sensitive payment information on our servers, and all transactions comply with industry security standards.

Refunds & Transaction Processing

• Refunds for returns will be processed according to our Return Policy, minus applicable restocking and shipping fees.

• Refunds will be issued using the original payment method and may take 5-10 business days to process after the equipment has been returned and inspected.

• For any disputes or transaction issues, please contact our support team, and we will work with you to resolve the matter promptly.

If you have any questions about payment methods, deposits, or financing options, please do not hesitate to reach out. We are here to help you find the best payment solution for your needs.
 

Warranty & Maintenance Policy​ 

​

This Warranty & Maintenance Policy ("Policy") governs the warranty terms, warranty claim procedures, and Buyer's responsibilities for the operation and maintenance of equipment purchased from Growfaster LLC d/b/a DigGear USA ("Seller").

This Policy forms an integral part of the Terms & Conditions and shall be read together with the Equipment Purchase Agreement, Bill of Sale, Equipment Inspection & Acceptance Form, and any other documents executed in connection with the sale of the equipment.

2. Warranty Terms

If a written warranty is provided with the equipment, the rights and obligations of the parties shall be governed exclusively by the terms and conditions of that written warranty provided by Seller.

Any repair, replacement of parts, or other warranty services shall be performed solely in accordance with the procedures, scope, and conditions set forth in the applicable written warranty.

If no written warranty is provided, the equipment is sold "AS IS", without any additional express or implied warranties, except as otherwise required by applicable law.

3. Buyer's Responsibilities for Operation and Maintenance

Upon delivery of the equipment, Buyer assumes full responsibility for its operation, transportation, storage, and maintenance.

Buyer agrees to:

• operate the equipment solely for its intended purpose;

• follow the manufacturer's operating instructions and all applicable safety requirements;

• perform routine maintenance in accordance with the manufacturer's recommendations;

• regularly inspect the engine, hydraulic system, fluids, filters, belts, hoses, electrical components, undercarriage, and all other components requiring periodic maintenance;

• immediately discontinue operation if a condition is discovered that may affect safe operation or result in further damage to the equipment;

• whenever reasonably possible, maintain records of maintenance and service performed.

Failure to properly operate or maintain the equipment may result in the denial of warranty coverage where permitted under the terms of the applicable written warranty and applicable law.

4. Warranty Claims

If Buyer believes that the equipment has a defect covered by the applicable written warranty, Buyer shall:

• promptly notify Seller in writing;

• provide photographs and/or videos of the alleged defect;

• provide Seller with a reasonable opportunity to inspect the equipment;

• if Seller is unable to personally inspect the equipment, provide, upon Seller's request, additional photographs, videos, an inspection report from an independent repair facility, or any other information reasonably necessary to evaluate the claimed defect;

• refrain from disassembling, repairing, modifying, or replacing any parts without Seller's prior written approval, except where such action is necessary to prevent imminent injury to persons or substantial property damage.

Following its review, Seller will determine the appropriate course of action in accordance with the terms of the applicable written warranty and applicable law.

5. Warranty Limitations

The warranty does not cover:

• normal wear and tear;

• consumable items;

• damage resulting from improper operation;

• overloading of the equipment;

• use of the equipment for purposes other than those intended;

• failure to follow the manufacturer's operating instructions;

• damage caused by accidents, collisions, rollovers, fire, flooding, natural disasters, or other external events;

• unauthorized repairs, modifications, or installation of non-original parts without Seller's prior written consent;

• damage resulting from improper or insufficient maintenance;

• defects or damage occurring after delivery due to circumstances beyond Seller's control.

6. Limitation of Liability

 

To the fullest extent permitted by applicable law, Seller shall not be liable for:

 

equipment downtime;

loss of profits, income, business, or business opportunities;

the cost of renting or purchasing substitute equipment;

labor costs, transportation, storage, installation, removal, diagnostics, or any related expenses;

delays in the delivery of replacement parts, components, or equipment caused by manufacturers, suppliers, carriers, customs authorities, or other third parties;

the time required to complete warranty repairs or deliver replacement parts where such timing depends upon manufacturers, suppliers, carriers, or circumstances beyond Seller's reasonable control;

any indirect, incidental, special, punitive, or consequential damages.

 

Delivery times for replacement parts and completion of warranty service are estimates only and may vary due to circumstances beyond Seller's control.

 

Nothing in this Policy shall limit Seller's liability where such limitation is prohibited by applicable law.

 

7. Replacement Parts and Service

 

Seller will make reasonable efforts to assist Buyer in obtaining replacement parts and arranging service for the equipment.

 

If replacement parts are not available from Seller's inventory, they may be ordered from the manufacturer or an authorized supplier.

 

Delivery times for replacement parts are estimates only and depend upon manufacturer availability, international shipping, customs clearance, transportation providers, and other circumstances beyond Seller's control.

 

Seller does not guarantee the availability of any specific replacement part or the delivery time for such parts.

 

8. Technical Support

 

Seller may provide technical support regarding the operation, maintenance, and diagnosis of the equipment by telephone, email, video conference, or other available means.

 

Technical support or troubleshooting provided by Seller does not constitute a professional inspection, diagnosis, or confirmation that a condition is covered under warranty.

 

9. Changes to This Policy

 

Seller reserves the right to modify this Policy at any time without prior notice.

 

Any revised version of this Policy becomes effective upon publication on Seller's official website and applies to transactions occurring after the date of publication, unless otherwise required by applicable law.

 

10. Contact Information

 

For questions regarding warranty service, maintenance, technical support, or this Policy, please contact:

 

Growfaster LLC d/b/a DigGear USA

 

Phone: +1(828)502-5221

 

Email: ask@diggearusa.com

 

Website: www.diggearusa.com

​

PRIVACY POLICY

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This Privacy Policy ("Policy") explains how Growfaster LLC d/b/a DigGear USA ("Company," "Seller," "we," "our," or "us") collects, uses, stores, processes, and protects personal information obtained through www.diggearusa.com ("Website").

By using the Website, placing an order, or otherwise providing personal information, the User acknowledges and agrees to the terms of this Policy.

This Policy applies to all information collected by the Company through the Website, email communications, telephone communications, contact forms, and any other lawful means of interaction with the User.

2. Information We Collect

Depending on the nature of the inquiry or purchase, the Company may collect the following categories of information:

• full name;

• email address;

• telephone number;

• billing and shipping address;

• information necessary to process an order;

• order history;

• IP address;

• browser and device information;

• cookies;

• information collected through website analytics services.

The Company collects only the personal information reasonably necessary to provide its products and services.

3. How We Use Information

The information collected may be used solely for the following purposes:

• processing and fulfilling orders;

• communicating with Users;

• providing customer and technical support;

• arranging shipment and delivery;

• processing payments;

• providing warranty and service support;

• responding to inquiries, requests, and claims;

• improving the Website and our services;

• maintaining Website security;

• preventing fraud;

• complying with applicable legal obligations.

4. Disclosure of Information to Third Parties

The Company does not sell, rent, or disclose Users' personal information to third parties except when necessary:

• to process payments;

• to arrange the shipment or delivery of products;

• to provide warranty or service support;

• to comply with applicable legal requirements;

• to protect the Company's legal rights and legitimate interests.

Third parties receive only the information reasonably necessary to perform the services requested.

5. Payment Information

Payments are processed through third-party payment service providers.

The Company does not store complete payment card numbers, CVV/CVC security codes, or other sensitive payment information.

Payment transactions are processed in accordance with the policies and security requirements of the applicable payment service providers.

6. Cookies and Analytics

The Website may use Cookies and website analytics services for the following purposes:

• ensuring the proper operation of the Website;

• remembering user preferences;

• analyzing Website traffic;

• improving the quality of our services;

• maintaining Website security;

• preventing fraudulent activity.

Users may disable or limit the use of Cookies through their browser settings; however, doing so may affect the functionality of certain features of the Website.

7. Data Security

The Company implements reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmitting information over the Internet or electronic storage system can guarantee absolute security.

Accordingly, while the Company takes reasonable steps to safeguard personal information, it cannot guarantee absolute security of the information.

8. Data Retention

The Company retains personal information only for as long as necessary to fulfill the purposes described in this Policy, perform contractual obligations, comply with applicable legal requirements, or resolve potential disputes.

Upon expiration of the applicable retention period, personal information will be deleted or anonymized unless further retention is required or permitted by applicable law.

9. User Rights

To the extent permitted by applicable law, Users have the right to:

• request access to their personal information;

• request correction of inaccurate or incomplete personal information;

• request deletion of personal information where its continued retention is not required by law;

• withdraw previously granted consent where the processing of personal information is based on consent;

• contact the Company regarding any questions related to the processing of personal information.

The exercise of certain rights may be limited where required by applicable law.

10. Links to Third-Party Websites

The Website may contain links to third-party websites.

The Company does not control the content, privacy practices, or data processing activities of such third-party websites and assumes no responsibility for them.

Users access and use third-party websites at their own discretion and risk.

11. Changes to This Policy

The Company reserves the right to modify this Policy at any time without prior notice.

Any revised version of this Policy becomes effective upon publication on the Company's official Website unless otherwise required by applicable law.

Continued use of the Website following publication of the revised Policy constitutes acceptance of the updated Policy.

12. Contact Information

For any questions regarding this Privacy Policy or the processing of personal information, please contact:

Growfaster LLC d/b/a DigGear USA

Phone: +1 (828)502-5221

Email: ask@diggearusa.com

Website: www.diggearusa.com

 

TERMS & CONDITIONS

​

1.1. These Terms & Conditions ("Terms") govern the use of www.diggearusa.com (the "Website") and the purchase of products offered by Growfaster LLC d/b/a DigGear USA ("Seller").

1.2. By accessing or using the Website, placing an order, making a payment, or otherwise conducting business with Seller through the Website, email, telephone, or any other means of communication, Buyer acknowledges that Buyer has read, understood, and agrees to be bound by these Terms.

1.3. These Terms apply to all sales unless otherwise expressly agreed in a separate written agreement signed by Seller and Buyer.

1.4. Seller reserves the right to modify these Terms at any time without prior notice. Any revisions become effective immediately upon publication on the Website and apply to orders placed thereafter.

1.5. If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

2. Product Information

2.1. Seller makes reasonable efforts to ensure that product descriptions, specifications, photographs, pricing, and other information displayed on the Website are accurate. However, all information is provided for general informational purposes only and does not constitute a guarantee of the characteristics of any specific product.

2.2. Product photographs are provided for illustrative purposes only. The actual appearance, color, configuration, markings, components, accessories, and specifications of the equipment may vary from those shown on the Website.

2.3. Seller reserves the right to modify product descriptions, specifications, pricing, availability, equipment configuration, or any other information displayed on the Website at any time without prior notice.

2.4. The Website may contain typographical, technical, pricing, or other errors. Seller reserves the right to correct such errors at any time, including after an order has been submitted but before the equipment has been delivered.

2.5. The display of products on the Website does not guarantee product availability and shall not be construed as an unconditional obligation by Seller to enter into a sales transaction.

3. Orders

3.1. The display of products on the Website does not constitute a binding offer.

3.2. An order is considered received upon submission by Buyer; however, no sales contract shall be deemed accepted until Seller confirms the order.

3.3. Seller reserves the right to refuse or cancel any order prior to delivery, including but not limited to cases involving product unavailability, pricing or technical errors, payment processing issues, suspected fraud, or any other legitimate business reason.

3.4. If an order is canceled before delivery, Seller will refund any payment received in accordance with applicable law and the applicable payment processor's policies.

3.5. Buyer is solely responsible for providing accurate contact information, billing information, shipping address, and any other information necessary to process the order.

4. Pricing and Payment

4.1. All prices displayed on the Website are in U.S. Dollars (USD), unless otherwise expressly stated.

4.2. Shipping charges, taxes, registration fees, and other applicable charges may be calculated separately and added to the final purchase price.

4.3. Seller accepts the payment methods displayed on the Website at the time the order is placed.

4.4. Seller reserves the right to cancel any order prior to delivery if an obvious pricing, technical, or product description error has occurred. In such event, Buyer will receive a full refund of any amounts paid.

4.5. Seller may request additional information or documentation to verify Buyer's identity, payment method, or transaction for fraud prevention, payment verification, or legal compliance purposes.

4.6. Title to the equipment shall transfer to Buyer only after Seller has received full payment, unless otherwise agreed in writing.

5. Delivery and Transfer of Equipment

5.1. Equipment shall be delivered using the method agreed upon by Seller and Buyer.

5.2. Any delivery dates provided by Seller are estimates only. Seller shall not be responsible for delays caused by carriers, suppliers, weather conditions, governmental actions, or other circumstances beyond Seller's reasonable control.

5.3. Buyer shall inspect the equipment immediately upon delivery and promptly notify Seller of any visible shipping damage, missing items, or discrepancies.

5.4. Delivery of the equipment shall be evidenced by the execution of a Bill of Sale, Equipment Inspection & Acceptance Form, or any other document confirming receipt of the equipment.

5.5. Upon delivery of the equipment to Buyer or Buyer's authorized representative, all risk of loss, theft, damage, transportation, storage, maintenance, operation, and possession of the equipment shall transfer to Buyer.

5.6. Seller may photograph and/or video record the equipment and its delivery. Such photographs and recordings may be used as evidence of the equipment's condition and the completion of delivery.

6. Warranty

6.1. All warranty coverage is governed by Seller's current Warranty & Return Policy, which forms an integral part of these Terms.

6.2. The scope, duration, and terms of any warranty vary depending on the equipment purchased and will be specified in the applicable sales documents.

6.3. Buyer shall follow the warranty claim procedure set forth in the Warranty & Return Policy.

6.4. Seller reserves the right to deny warranty coverage in any circumstance excluded under the Warranty & Return Policy or applicable law.

7. Returns

7.1. Returns are governed by Seller's current Warranty & Return Policy, unless otherwise required by applicable law.

7.2. Buyer shall comply with the applicable return procedure, including all notice requirements, and shall provide Seller with a reasonable opportunity to inspect the equipment before any return or claim is processed.

7.3. Failure to follow the required return or claim procedure may delay or affect Seller's ability to evaluate Buyer's request.

8. Safe Operation

8.1. Buyer acknowledges that construction equipment is inherently hazardous and must be operated in accordance with all applicable safety requirements.

8.2. Upon delivery, Buyer assumes sole responsibility for the transportation, storage, maintenance, operation, and safe use of the equipment.

8.3. Buyer agrees to operate the equipment only for its intended purpose and in accordance with the manufacturer's instructions and all applicable federal, state, and local laws and regulations.

8.4. Buyer represents that Buyer possesses the knowledge, skills, experience, and, where required by applicable law, the licenses, certifications, or other qualifications necessary to safely operate the equipment.

9. Limitation of Liability

9.1. To the fullest extent permitted by applicable law, Seller shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of income, business interruption, loss of business opportunities, or the cost of substitute equipment.

9.2. To the fullest extent permitted by applicable law, Seller's total liability arising out of or relating to the sale of any equipment shall not exceed the amount actually paid by Buyer for the equipment giving rise to the claim.

9.3. Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Intellectual Property

10.1. All content available on the Website, including but not limited to text, photographs, images, graphics, logos, trademarks, designs, and other intellectual property, is the property of Growfaster LLC or is used under lawful authorization.

10.2. No content from this Website may be copied, reproduced, distributed, published, modified, or otherwise used without Seller's prior written consent, except as expressly permitted by applicable law.

11. Privacy

11.1. Seller collects, uses, stores, and protects personal information in accordance with its Privacy Policy.

11.2. By using the Website or placing an order, Buyer acknowledges having read and accepted the Privacy Policy.

12. Force Majeure

12.1. Seller shall not be liable for any delay or failure to perform its obligations resulting from events beyond Seller's reasonable control, including but not limited to natural disasters, severe weather, fire, flood, war, terrorism, labor disputes, government actions, transportation disruptions, supply shortages, or other force majeure events.

13. Governing Law and Jurisdiction

13.1. These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

13.2. Any dispute arising out of or relating to these Terms, the Website, or any sale of equipment shall be brought exclusively in a state or federal court of competent jurisdiction located in the State of North Carolina, unless otherwise required by applicable law.

14. Entire Agreement

14.1. These Terms, together with the Purchase Agreement, Bill of Sale, Equipment Inspection & Acceptance Form, Warranty & Return Policy, Privacy Policy, and any other written documents provided by Seller, constitute the entire agreement between Seller and Buyer regarding the sale of equipment.

14.2. Buyer acknowledges that Buyer has not relied upon any oral statements, representations, promises, warranties, or guarantees except those expressly contained in the written documents executed as part of the transaction.

14.3. Seller's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Cancellation Policy

We understand that sometimes plans change, and you may need to cancel an order. Below is our Cancellation Policy to provide clarity on how cancellations are handled:
Order Cancellations Before Shipment

• You may cancel your order at any time before the equipment has been shipped. Please contact us as soon as possible if you need to cancel.

• Cancellations must be requested in writing via email or through our customer service phone number.

Cancellation Fees

• A flat fee of 3.5% of the total order value will be applied to all canceled orders to cover processing costs.

• This fee will be deducted from any refund due to you upon cancellation.

Refunds for Cancellations

• Refunds for canceled orders, minus the 3.5% fee, will be issued to the original payment method.

• Please allow 5-10 business days for the refund to be processed after the cancellation has been confirmed.

If you have any questions or need to cancel an order, please contact us promptly to avoid any unnecessary delays. We're here to assist and make the process as smooth as possible.